Last updated: 29.06.26
1. About Us
These Terms of Service (“Terms”) govern access to and use of the Zynoff platform and related services (the “Service”).
For Subscribers, the contracting entity is:
Zynoff UK Limited
Registered in: England and Wales
Company Number: 15452602
VAT Number: 513 2232 43
Office Address: Office 152, Trinity Road, Cirencester GL7 1PX
Email: support@zynoff.com
If you register for or use the Service, you agree to these Terms.
2. Definitions
Subscriber: the business entity entering into a subscription.
Authorised User: any individual authorised by the Subscriber.
Service: the Zynoff web and mobile application.
Fees: subscription charges payable for access.
Customer Data: all data uploaded to the Service by the Subscriber or Authorised Users.
3. Eligibility
The Service is intended for business use only. By registering, you confirm:
- You are acting in the course of business.
- You have authority to bind the Subscriber.
4. Licence
Subject to payment of Fees, Zynoff grants a non-exclusive, non-transferable and revocable licence to access and use the Service for internal business purposes.
You may not:
- Reverse engineer or copy the software.
- Resell access.
- Interfere with platform security.
- Use the Service unlawfully.
5. Subscriptions & Payment
Subscriptions commence upon payment. Fixed-term subscriptions auto-renew unless cancelled before renewal. Fees are exclusive of VAT unless otherwise stated.
We may suspend access for non-payment. No refunds are provided for unused periods unless required by law. Cancellation instructions will be clearly available within the platform.
5.1 Additional Charges for External API Features
The subscription fee covers access to the core functionality of the Service only. Certain optional features require external API requests, third-party data lookups, or integrations that incur additional costs. These features are not included within the base subscription and will be charged separately based on usage or at the applicable published rates. By using such features, the Subscriber authorises Zynoff to invoice the associated charges in addition to the subscription fees.
6. Intellectual Property
All intellectual property in the Service remains owned by Zynoff or its licensors. You retain ownership of your Customer Data.
7. Data & Backups
You are responsible for maintaining independent backups of critical business data.
Zynoff implements reasonable technical safeguards but does not guarantee:
- Uninterrupted availability.
- Error-free operation.
8. Service Availability
We may modify the Service, perform maintenance, or suspend access where necessary for security or legal reasons. We will use reasonable efforts to provide advance notice where practicable.
9. Acceptable Use
You must not upload:
- Unlawful content.
- Malware.
- Infringing material.
- Offensive or harmful material.
We may suspend accounts for breach.
10. Third-Party Services
The Service may integrate with third-party providers. Zynoff is not responsible for third-party services or their availability.
11. Limitation of Liability
Nothing in these Terms limits liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Any liability that cannot legally be excluded.
Subject to the above, Zynoff shall not be liable for indirect or consequential loss, loss of profits, revenue, business, or data.
Zynoff’s total aggregate liability shall not exceed the Fees paid in the 12 months preceding the claim.
12. Indemnity
The Subscriber indemnifies Zynoff against claims arising from unlawful use of the Service, breach of these Terms, or infringement caused by Customer Data.
13. Termination
You may terminate at any time via account cancellation. We may suspend or terminate if Fees are unpaid or you breach these Terms.
Required by law upon termination:
- Access ceases.
- Data export is available for 30 days, unless legally restricted.
14. Force Majeure
Zynoff is not liable for delay or failure due to events beyond reasonable control including internet outages, cloud hosting failures, cyber incidents, or government action.
15. Governing Law
These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of English courts.